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We welcome your comments, concerns, or questions. Please take a look at the below Frequently Asked Questions before submitting a new question. Category Questions (GETTING STARTED) How does a new member get started in the club? BILLING How does the auto-billing work?   How do I get a refund on my membership?   How do I change the credit card that is on file?   How do I convert my membership to 6 months or 1 year?   Why do couples pay the same as singles?   What is the refund policy regarding prepaid events?   Am I required to pay for membership or events via credit card? BUSINESS Does this club work with Multi-Level-Marketing companies?   Does this club allow businesses to advertise on the website? CHILDREN Can I bring my children to an event? COMMUNICATION How do I get added to the email list to receive the E-Weekly? CONTACTS How do I contact The Cola Club? EMAIL How do I send another member a message?   Why am I not getting email reminders?   How do I change my email in the The Cola Club system to reflect my new email address? EVENTS Why are there more people signed up for an event then the posted maximum number?   How do I RSVP for an event?   How do I withdraw my RSVP for an event?   How does the waiting list work?   How do I recognize The Cola Club members at events?   How will I be notified if an event is cancelled?   What does "Pay as you go" mean?   How do you handle the bill at dinners?   Why doesn't The Cola Club run religious events?   Organizing an event where prepayment is required   Running large events GENERAL What do my membership dues cover?   What are the ages of the members?   Is this a drinking club?   Why are some names bold faced and others are just regular?   How do I get a membership card?   What do I do if one of the members or leaders makes me feel uncomfortable?   How do I post a classified ad on the site?   I'm interested in joining the club. Could I get a trial membership? GUESTS What is the policy on bringing guests to events? LEADERSHIP What are the benefits of being a leader?   What are the requirements in becoming a leader?   What are the steps in becoming a leader? MEMBERSHIP What does it cost to join The Cola Club?   How do I cancel my membership?   Under what circumstances can a member be banned from the club? MONEY Pre-Paid Events PROBLEMS Troublemaker on event   Watch List   Injury on an event PROFILE How do I create a profile?   How do I add or change my profile picture?   Whenever I upload my profile picture I get an error. RELATIONSHIP How do I remove the bold facing from my name?   How do I convert my membership into a couple membership? P How do you define a couple? RSVP How do I hide my name from the members browsing the event's sign-up list?   Is there a way to hide my name so a specific member can't see it? SECURITY Does this club sell or share its mailing list?   Is my member data secure?   How do I change my username? SUPPORT How do I get my username and password if I forgot them?   Whenever I try to login it tells me the session has ended, what am I doing wrong?   Why do I keep getting an error when I try to sign-up for a prepaid event?   When I log onto the site the screen appears blank.   How do I change my computer screen resolution? Click HERE if you could not find the answer for your question.